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Step one: measure the right height
Ask the visitor to stand upright in everyday shoes, arms relaxed at their sides, and measure from the crease of the wrist to the floor. Note the number in both inches and centimeters. A helper makes this more accurate than measuring alone. Worked example: a visitor measures 33 inches from wrist crease to floor, which becomes the target handle height. Explain that the shoes matter, since a flat slipper and a thick walking shoe can change the result by a noticeable amount. Include a simple labeled diagram so the position is unmistakable.
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Step two: match the number to a cane
Convert the measurement into a product choice. With the 33 inch example, the page should point to canes whose adjustable range includes that height, and note that fixed-length canes may need cutting, which should be done only by following the maker's directions. Describe handle options in plain terms: crook, offset and ergonomic grips suit different hand comfort needs. Show tip types too, such as standard rubber and wider pivoting bases. Present these as selection criteria, not recommendations for any condition, and suggest consulting a clinician or therapist for personal mobility advice.
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Step three: check the fit and adjust
Close the guide with a check the buyer can do on arrival. Standing straight with the cane beside the stronger or recommended side, the elbow should bend slightly, commonly around twenty to thirty degrees, and the shoulders should stay level. In the worked example, a cane set to 33 inches should feel supportive without lifting the shoulder. If it does not, adjust one notch at a time and test again. Add a short return and exchange note so the shopper feels safe trying, plus a reminder to replace worn tips regularly.